Shipping & Returns
Most purchases in the US are shipped from our distribution center by UPS to arrive in your home within 5-7 business days of placing your order.
Delivery restrictions may apply for select products. your shipping options will be listed during checkout. because we strive to ship your order as quickly as possible, we cannot cancel or change an order as processing begins immediately.
Ground — $9 flat rate
2nd Day — $18 flat rate
Overnight – $30 flat rate
Easy Returns & Exchanges
We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. We understand that in some cases you may want to return the item for a refund.
Jill Lucien will accept, for return, items that are in new conditions, unworn, unaltered and free of damages by the customers. For a full refund, mail out your item within 14 calendar days from the receipt of original order. Items must be returned with all Jill Lucien tags still attached and must be in their original packaging such as boxes and dust bags. Shipping, insurance cost, and interest charges made by your credit card company whilst waiting for returns are non-refundable. Customers must request a return authorization by sending email to firstname.lastname@example.org prior to returning. Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by a customer.